Cancelation Policy

1. Client Cancellations & Refunds

Half/full day custom trips

  • 7 Days or More Notice: Full refund, minus a 10% administrative fee.

  • 72 Hours to 7 Days Notice: 50% refund. At this stage, it is unlikely I can re-book the slot, and preparation is already underway.

  • Less than 72 Hours / No-Show: No refund. Cancellations within this window are non-refundable.

  • Late Arrivals: To respect the schedule and trail timing, I allow a 30-minute grace period. Beyond 30 minutes, the tour is considered a "No-Show" and is forfeited without a refund.

Historic downtown marquette walking tour

  • 48 Hours or More Notice: Full refund, minus a 10% administrative fee.

  • 24 Hours to 48 Hours Notice: 50% refund. At this stage it is unlikely I can re-book the slot, and preparation is already underway.

  • Less than 24 Hours / No-Show: No refund. Cancellations within this window are non-refundable.

  • Late Arrivals: To respect the schedule and tour timing, I allow a 10-minute grace period. Beyond 10 minutes, you are considered a "No-Show," the tour will begin without you, and your spot and is forfeited without a refund. You are welcome to come find us on the route!

2. The "Superior" Weather Policy

Marquette weather is part of the adventure. We do not cancel for rain, snow, or wind unless conditions become objectively unsafe.

  • We Hike In: Rain, light snow, fog, and "typical" U.P. conditions. These often provide the best photography and the quietest trails.

  • We Cancel For: Lightning, gale-force winds (especially on coastal routes like Presque Isle), extreme heat/cold warnings, or wildfire smoke.

  • The Guide’s Call: I monitor radar and local conditions up to the hour of departure. I reserve the right to cancel or modify a route (e.g., moving from a high ridge to a sheltered valley) to ensure guest safety.

  • The Refund: If I cancel the trip due to unsafe weather or emergency, you will receive a 100% refund or the option to reschedule with priority.

3. Skill Level & Safety Dismissal

Your safety is my #1 priority. If a guest arrives for a "Challenging" trip (like South Trails or Yellow Dog River) without the required gear (e.g., wearing flip-flops) or clearly lacks the physical ability to complete the route safely, I reserve the right to:

  1. Downgrade the trip to an easier route.

  2. Cancel the trip and offer a partial refund.

Note: Please read the "Difficulty" levels carefully before booking and communicate with me your level of experience to ensure the best trip possible.